1. Introduction
At FOOD SERVICE HOUSE Ltd, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store and protect your personal data in connection with the services we provide.
2. Types of data collected
When ordering through our website, we collect the following personal data:
- Name
- Phone number
- Address for delivery
- Email (optional)
3. Purposes of data processing
We use the collected data for the following purposes:
- Execution of orders
- Marketing and advertising purposes
- Improving the services provided
4. Legal grounds for processing
The processing of personal data is based on the following legal grounds:
- Consent: By clicking the "COMPLETE ORDER" button, you agree to our privacy policy and the provision of personal data.
- Contract Execution: The personal data is necessary to fulfill your order.
5. Data sharing with third parties
We only share your personal data with third parties when necessary:
- Stripe: For processing card payments.
- Facebook Pixel and MonsterInsight: For analytics and marketing.
- Google Fonts: to improve the visual presentation of the site.
- CookieYes: For cookie management and GDPR compliance.
6. Rights of data subjects
You have the following rights regarding your personal data:
- Right of access to data
- Right to correction of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restriction of data processing
- Right to object to data processing
To exercise these rights, you can contact us at
restaurant@lunchhouse.bg.
7. Data retention period
We keep your data for 2 years after your last order or until you request deletion of the data. This period allows us to fulfil our obligations and offer better services.
8. Cookie Policy
Our site uses cookies for analytics and marketing. The first time you visit the site, you will be asked whether you accept all cookies or decline all cookies. If you choose to decline, cookies will not be collected.
9. Contact for questions and complaints
For questions and complaints about data privacy, you can contact us at
restaurant@lunchhouse.bg.
